If the product arrives broken or damaged, it is possible to return it to the factory delivery address and receive a full refund within 7 working days from the time it arrives at the factory.
In exceptional cases, with proof of damage/photo, it will be possible to negotiate with the factory owner to cancel the return of the product.
Cancellations or returns should also cover the following topics:
Accepted Reasons for Returns:
We accept returns for the following reasons:
- Wrong size
- Not happy with the product
- Want to switch it to a different size
Initiating a Return Process:
The return process is easy. To initiate a return, please email us at info@safefootwear.com, and one of our team members will reach out to you with a return paper and return address.
Return Cost Coverage and Refunds:
If the return is due to a damaged or incorrect product, we will cover the return shipping costs. For other returns, the customer is responsible for return shipping costs. Refunds will be issued within 7 days after the returned item is received and inspected.
Return Period:
You can cancel or exchange a product within 30 days from the moment the package is received, provided it is not used at all.
Refund Duration:
Refunds will be processed within 7 days after the returned item arrives at the factory and passes inspection.
Return Location:
Returns should be sent to our designated warehouse or factory delivery address as instructed by our customer service team.
Our website's customer service team is available to assist you at any time.
